When will my order be dispatched?
While we do not like to keep you waiting, so all orders are dispatched in 7-10 working days.
How will I track my order?
Once dispatched from our warehouse in Maharashtra, you will be receiving an SMS / email with your tracking ID.
Am I eligible for Free Shipping?
Yes, all orders above INR 5,000 qualify for free shipping.
What if I receive the product in a damaged condition?
If you receive the product in a damaged condition, we take responsibility from our end to process it further. Kindly email us at email@example.com with pictures and order number within 24 hours after you had received the package. Our team will assess the damage and will assist you through the refund process.
Please check out the T&C page for more details
I have received a wrong/ missing product?
We sincerely apologize for this 🙁 In that case, please write us to firstname.lastname@example.org with pictures of the product and your package within 24hours. Our team will get back to you and initiate the replacement process for the same.
How long before I get my purchase?
Most orders are delivered within 7-10 business days. Monday to Friday are considered as business days except for public holidays.
Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers. Orders once shipped, cannot be cancelled.
How do you deliver the orders?
We deliver your orders through our registered courier partners.
How do I track my order?
Once your order is shipped, the tracking ID and our courier partner name are sent to you via email. Please visit the courier partner’s website and enter the tracking ID we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
Should you have any questions about your order dispatch, you can email us at email@example.com
Shipping of Products
Head over to ‘My Orders’ to keep an eye on your package. You can also use the tracking number on the shipping agency’s website. We’ll drop in a mail with the details shortly after your order is placed.
What if I not around when you deliver?
Our delivery partners will call before they come to deliver and you will receive prior information via email/SMS. If for some reason the order still isn’t delivered then it’ll come back to us and your order will stand cancelled, Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Does Trance Terra deliver products outside India?
No. At this point, Trance Terra delivers products only within India.