When will my order be dispatched? 

While we do not like to keep you waiting, so all orders are dispatched in 7-10 working days.

How will I track my order?

Once dispatched from our warehouse in Maharashtra, you will be receiving an SMS / email with your tracking ID.

Am I eligible for Free Shipping?

Yes, all orders above INR 5,000 qualify for free shipping.

On what basis is my return/replacement eligible?

Your purchase is eligible for return or replacement only if it meets the following conditions:

1. If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
2. If the product you receive has a genuine quality or manufacturing defect or damage.

All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. 

If your purchase meets our return criteria as stated above, please email us at namaste@tranceterra.in within 48 hours of delivery with the following information:

– Order number

– Delivery address

– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at care@ellementry.com

Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).

How can I create an account on Trane Terra?

Click on “Create an Account” after that enter your email id and submit. You will then receive an automatically created password on your email id to log in. If you wish to change the password at any time simply go on your account details and change it once you have logged in.

How do I login on Trance Terra? 

For the Trance Terra family, simply enter your email id/username along with the set password and you will be logged in to your account. 

Can I change my password?

Yes, since the password is predetermined, you can easily go on “My account” >> “Account details” >> Change password and fill the required information.

How can I pay for my order?

We support the following payment options at Myntra:

• Cash On Delivery (available in selected pin codes)
• Credit Card
• Debit Card
• Net banking

Do you provide Cash on delivery?

We do provide cash on delivery (COD) service but only in selected locations. Or do we write that COD is allowed only upto Rs.5,000.

What is an SKU code?

Each product on the website has a unique code attached to it. You can view the SKU code of the product by visiting the product page.

What if I want to buy in bulk?

If you wish to order in bulk, all you got to do is write to us at namaste@tranceterra.in & our team shall get in touch with you. Do share your requirement along with the location and contact number. 

How are your products created?

Products are created by shaping clay using different techniques of formation like wheel throwing, slip casting, moulding and press casting.